Now that you're onboarded and ready to go, here are some helpful reminders to keep on hand when using our desktop app.
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We recommend a hardwired connection, but for WiFi connections, if you are close to your WiFi router, use your 5G network; if you’re farther away, use your 2.4G network.
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Quit any additional programs running on your device and close any browser tabs you don’t need to reduce excess processing.
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Hide your thumbnail bar by clicking the Layout button in the toolbar at the bottom of the screen and selecting Hide thumbnails. This helps with system processing, especially if there are many participants in the room.
In the lobby before entering a room, click Settings to make sure you’re using the correct camera, mic, and audio output. You can also verify or change your devices in a live room by clicking More, Device settings.
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On a participant’s thumbnail, click the push pin icon to move the thumbnail to the first available position on the far left.
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To move a thumbnail horizontally from left to right along the thumbnail strip, click the Drag icon and move your mouse. The thumbnail detaches and you can place it in another position.
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To detach the thumbnail strip from the app, in the toolbar at the bottom of the screen, click Layout and select Detach thumbnails. Now you can move it where you want!
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To view thumbnails in one of the three possible views, such as in a matrix (or "Brady Bunch" style), a vertical strip, or a horizontal strip, click the corresponding button on the top left corner of the detached thumbnail bar.
By default, the participant who is speaking appears in the main viewing area of the screen. When a stream is started, it automatically locks to the main viewing area. To manually lock a different feed to your main viewing area, simply click on the thumbnail of that feed (whether it’s a person or a stream). To return to the default (toggling among whoever is speaking), click the thumbnail again to unlock it from the main viewing area.
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In the dashboard, you can paste a room’s link to join that room by clicking Join with room link and pasting the link.
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In a live room, in the bottom left corner, click Copy link.
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In the dashboard, you can copy a room’s link from its tile. This option only appears for rooms where you’re not the room owner. Click the button on the top-right corner of the tile and select Copy room link.
Aside from streaming with EBS, you can also stream directly from NDI®, DeckLink, a file, or a device, no setup required. In a live room, in the toolbar at the bottom of the screen, click Stream and then select the type of stream. A pop-up window appears where you can set up your stream.