EBS is not getting any audio signal:
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Confirm that Avid/Premiere is not outputting in 5.1 (must be 2 channel stereo).
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Click the gear icon under the audio meter that is being used and go to properties. Confirm that the device is selected as an audio source.
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Unplug the HDMI from the capture device for 3 seconds, plug back in.
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Restart the Avid workstation.
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Security/Privacy mic. Make sure EBS is selected