Troubleshooting Quick Tips

Answers to our most frequently asked troubleshooting questions

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19 articles in this collection
Written by Evercast Support

Improving stream quality on a poor internet connection

Things to do when your internet connection is less than ideal
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Written by Evercast Support
Updated over a week ago

Blocked camera on Mojave

Updating your security preferences in Mojave
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Written by Evercast Support
Updated over a week ago

How do I change my password?

Visiting the settings page to change your password
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Written by Evercast Support
Updated over a week ago

EBS crashes when I try starting a stream

What to do if EBS won't start a stream
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Written by Evercast Support
Updated over a week ago

Public rooms

Creating and understanding a public room
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Written by Evercast Support
Updated over a week ago

Joining a public room

How to join a public room as a guest
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Written by Evercast Support
Updated over a week ago

EBS connected but not streaming

EBS says it's connecting, but there is no stream publishing in the live Evercast room
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Written by Evercast Support
Updated over a week ago

I can’t hear someone in the room

What to do if you can't hear a participant
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Written by Evercast Support
Updated over a week ago

I can’t hear my own stream

What to do if you are sending the stream and can't hear any stream audio coming back to you through the browser
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Written by Evercast Support
Updated over a week ago

Participants are hearing feedback or dual audio

How to resolve common feedback and dual audio issues
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Written by Evercast Support
Updated over a week ago

EBS crashes while streaming

What to do if EBS crashes while live streaming to an Evercast room
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Written by Evercast Support
Updated over a week ago

I forgot my login password

What to do if you need to reset your password
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Written by Evercast Support
Updated over a week ago

I can’t start a recording

What to do if recording doesn't start
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Written by Evercast Support
Updated over a week ago

Updating your Chrome browser

How to check your Chrome version and update if necessary
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Written by Evercast Support
Updated over a week ago

EBS is not sending an audio stream

What to do when EBS is not streaming audio
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Written by Evercast Support
Updated over a week ago

Participants in the room can’t hear the stream audio

How to fix common stream audio issues
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Written by Evercast Support
Updated over a week ago

The video stream looks very pixelated

Tips for fixing poor video quality
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Written by Evercast Support
Updated over a week ago

My video and audio are out of sync

Quick tips if you are experiencing audio de-sync
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Written by Evercast Support
Updated over a week ago

My video is freezing or stepping

What to do if your stream isn't perfect
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Written by Evercast Support
Updated over a week ago