If participants in a live Evercast session are experiencing audio de-sync, this is caused by two primary issues.


1) Internet connection issues

Their internet connection is experiencing some packet loss. This is common when using a less-than-ideal WiFi connection. Most of the time, a simple refresh of the Evercast room will resync the audio to the video.


2) CPU issues

If the Chrome refresh doesn't help, most likely the CPU on the computer that is sending the stream is being overworked and isn't able to encode the video quick enough. There are several things you can do to address an overworked CPU.

  • If you are streaming and conferencing on the same computer, close Chrome and ask the participants to refresh their Evercast page in Chrome.
  • In EBS, go to settings then click the Video tab on the left side of the Settings page. If you are streaming at 60 fps, change it to 30 fps. Save the settings, start the stream again, and ask the participants to refresh their Evercast page in Chrome.
  • In EBS, go to settings then click the Output tab on the left side of the Settings page. Lower your video bitrate to 2500 (this is 2.5 mbps). Save the settings, start the stream again, and ask the participants to refresh their Evercast page in Chrome.
  • In EBS, go to settings then click the Video tab on the left side of the Settings page. If you are streaming in 1080, change the resolution to 720 (or lower). Save the settings, start the stream again, and ask the participants to refresh their Evercast page in Chrome.

3) Audio offset

If the desync is consistent and doesn't increase or decrease, you can offset for the desync in Audio Settings in EBS. Click here to read that article.

Did this answer your question?